03ok Privacy Policy

03ok ("we", "us", or "the platform") is a secure and reliable online gaming platform serving users in Bangladesh. When you use the 03ok website or services, you are considered to have agreed to the terms of this privacy policy.

This policy explains how 03ok collects your personal information, the purposes for which it is used, who it may be shared with, and the measures we take to protect your data. This policy applies to all registered members, guest users, and any person who visits our website.

1 What Information We Collect

03ok may collect the following types of information:

• Personal Identification Information: Name, email address, mobile number, and date of birth — provided at the time of account registration.
• Identity Verification Information: Documents required for identity or age verification, which may be collected in accordance with regulatory requirements.
• Financial Transaction Information: Records of deposits and withdrawals, payment methods used (bKash, Nagad, Rocket, bank transfer) — however, no complete payment account numbers are stored.
• Gaming Activity Information: Betting history, win/loss records, and details of games played and bonuses used.
• Technical Information: IP address, browser type, device information, operating system, and session duration.
• Cookie & Tracking Data: Information relating to website browsing behaviour, preferences, and settings.
• Communication Information: Your conversations with customer support, email messages, and live chat logs.

2 How Information Is Collected

We collect your information in the following ways:

• Directly Provided: When you open an account, fill in a form, or contact our support team.
• Automated Collection: Your browsing behaviour is tracked through cookies, web beacons, and similar technologies.
• From Third Parties: Limited information may be received from payment processors for transaction verification purposes.
• Identity Verification Services: Third-party verification services may be used to confirm your age and identity.

3 Purposes for Using Information

03ok uses the information collected for the following purposes:

1. Account Management: To create, verify, and maintain your account.
2. Service Delivery: To manage gaming services, bonuses, and promotional offers.
3. Financial Transactions: To process deposits and withdrawals, prevent fraud, and comply with Anti-Money Laundering (AML) guidelines.
4. Customer Support: To respond to your questions, complaints, and assistance requests.
5. Security: To detect suspicious activity, prevent fraud, and maintain the security of the platform.
6. Responsible Gaming: To monitor your gaming behaviour, identify problematic patterns, and provide necessary support.
7. Marketing & Communications: To send promotional messages, offers, and updates with your consent.
8. Legal Obligations: To comply with applicable laws and regulations.

4 Data Storage & Security

03ok takes the highest level of technical and organisational measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Data Storage: Personal information is stored on secured servers with no unauthorised access.
• Access Controls: Only authorised staff can access your information, and they are bound by strict confidentiality obligations.
• Regular Security Audits: Our systems are regularly audited to identify potential vulnerabilities.
• Firewall Protection: Our infrastructure is protected by robust firewalls.

5 Sharing Information with Third Parties

03ok does not sell your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: With third-party service providers to confirm age and identity.
• Technology Partners: Game providers and software suppliers that assist in operating our platform.
• Legal Authorities: In response to court orders, legal investigations, or requests from regulatory authorities.
• Fraud Prevention: With industry-standard fraud prevention organisations to counter fraudulent activity.

Any third parties we work with are bound by strict data protection agreements and may only use information for specified purposes.

6 Cookie Policy

The 03ok website uses cookies, which store small data files in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and core functionality.
• Functional Cookies: To remember your language preference, theme settings, and other preferences.
• Analytics Cookies: Collect statistical information to help us understand website usage.
• Security Cookies: Help prevent fraud and unauthorised access.

Cookies can be disabled from your browser settings; however, some features of 03ok may not work properly as a result.

7 Your Rights

As a user of 03ok, you have the following rights:

• Right of Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to ask us to limit the use of your information for certain purposes.
• Data Portability: The right to receive your information in a structured and readable format.
• Right to Opt Out of Marketing: The right to withdraw from promotional communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, 03ok ensures that:

• Transferred information receives the same level of protection described in this privacy policy.
• Third-party recipients are contractually obligated to maintain adequate data protection measures.
• All requirements for data transfer under applicable law are met.

9 Responsible Gaming & Data

03ok places the highest importance on responsible gaming. As part of this framework, we:

• May analyse your gaming behaviour to identify problematic patterns.
• May advise you to contact support services if needed.
• May apply self-regulation tools (limit setting, self-exclusion) at your request.
• In the case of self-exclusion, your information will be securely restricted during that period.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Response to Security Breaches

In the event of a data security breach, 03ok will take the following steps:

• Affected users will be notified as soon as possible after the incident is identified.
• Transparent information will be provided regarding the nature of the breach, its impact, and the steps taken.
• Where applicable, the relevant authorities will be informed in accordance with legal guidelines.
• Immediate corrective measures will be taken to prevent a similar incident in the future.

11 Changes to This Policy

03ok reserves the right to update or revise this privacy policy at any time. If changes are made:

• The updated version will be published on this page.
• Registered members may be notified by email in the case of significant changes.
• Continued use of 03ok after a change is made will be considered acceptance of the updated policy.
• You are advised to check this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Available 24/7, with support in Bengali and English.
• Email: [email protected]

We take all privacy-related requests seriously. Our team is committed to resolving your concerns.